How does a multi agency support group operate?

Referrals into MASG

Referrals are sent to the CAF co-ordinator for the locality concerned [contact details can be
found at the end of this leaflet]. Any agency or organisation can refer to the MASG using a
CAF assessment. Referrers must ensure they follow appropriate information sharing
guidance to obtain consent from young people/ families prior to referring to the MASG.

MASG will accept any referrals that require a multi agency approach. However, those cases
where it is clear which agencies will need to be involved to support a family and there are no
obstacles in getting the work started do not need to be referred to MASG – the MASG is
there to assist with cases where it is either not clear which agencies should be involved, or
where attempts have been made to develop a multi-agency support plan, but these have
been frustrated for some reason.

MASG will also consider transition packages of support to enable children and young people
who have been/or are Looked After or in hospital and those with complex needs [including
children who have recently been subject to a child in need or protection plan] to be supported
in their local community.

Processing the Referral

Referrals for a single agency should go straight from the referrer to the agency identified,
using the appropriate agency referral form. The CAF co-ordinator will advise if the referrer is
unsure if a single agency or multi-agency approach is required.

CAFs referred to the MASG that require a multi agency approach are reviewed by the CAF
Co-ordinator. The co-ordinator will either contact the referrer for more information and if
inappropriate for the MASG, the co-ordinator will discuss with the referrer. For appropriate
referrals the co-ordinator will arrange for a discussion at a MASG meeting.

While there is no requirement for a referrer to attend the MASG, it is often helpful if they can
be there, as they can often provide additional information about the needs of the children,
young people and family concerned. Referrers will therefore be given a time slot for when
their case will be discussed and are asked to confirm whether or not they will be attending. 4
MASG meetings will be held fortnightly in each locality. The CAF team will ensure agendas
and background information is sent to attendees ahead of the meeting.

After the MASG meeting, a decision sheet will be sent to the referrer by the CAF team. This
will include details of services agreed by the panel to support the family and the agreed
identified temporary Lead Professional.

The referrer must then share this information with the family and if the family agree to accept
services agreed by the MASG, the referrer will then advise the Lead Professional. The
identified Lead Professional will liaise with services that have been agreed and set up a
Team Around the Child meeting, with the family, to agree how services will work together to
meet the needs of the child, young person and family. This will include setting future
meetings to review work. CAF co-ordinators can assist Lead Professionals.

Monitoring the Referral 

The MASG will set a review date where the effectiveness of the package of support can be
assessed and to enable further or different resources to be accessed if necessary. A decision
will be taken at this first review as to whether further reviews within the MASG are likely to be

Where it is agreed that further reviews by the MASG are not needed, the CAF co-ordinator
will contact the Lead Professional 12 weeks after the case was last reviewed by MASG to
ascertain the outcomes of the work to date. Should the Lead Professional, in consultation
with the family and other agencies involved, decide that further discussion and support from
the MASG is needed, they can re-refer the family to MASG at anytime.

When the interventions have been completed and the case has been closed, the Lead
Professional, normally from the last agency involved, will complete a final review form and
send it to the CAF co-ordinator as part of the closure of the referral. The Lead Professional is
able to contact the CAF co-ordinator at anytime for advice and guidance.

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